Privacy Policy

QookMe Operated by SIU Labs Ltd Last updated: 3 June 2026

1. Who we are

SIU Labs Ltd ("SIU Labs", "we", "us", or "our") operates QookMe. We are a private limited company incorporated in England and Wales (Company No. 17145236), with our registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

For personal data collected through QookMe, SIU Labs Ltd is the data controller unless another notice states otherwise.

Contact: hello@qookme.com

2. Scope of this Policy

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use the QookMe website, waitlist, mobile applications, subscriptions, and related services (the "Service").

It should be read together with our Terms of Service, Refund Policy, and Health Information Consent Notice.

3. Personal data we collect

We may collect the following categories of personal data.

Account and contact data

• Name.
• Email address.
• Login credentials and account authentication details.
• Account settings and communication preferences.

Waitlist and marketing data

• Email address submitted through the waitlist.
• Date, source page, and technical metadata associated with a waitlist submission.
• Marketing preferences and opt-in or opt-out history.

Profile and household data

• Dietary preferences.
• Household composition and cooking preferences.
• Food allergies, intolerances, or restrictions that you choose to provide.
• Health goals or disease-related information that you choose to provide for personalisation.
• Preferred cuisines, disliked ingredients, appliances, and cooking habits.

Inventory and kitchen data

• Food items, quantities, units, expiry dates, brands, purchase patterns, and shopping list entries.
• Photos, scans, receipts, product labels, or other image inputs you upload or capture.
• Leftover records, recipe history, and meal planning data.

Usage and technical data

• Features used, recipes generated, scans performed, and interaction logs.
• Device type, operating system, app version, browser type, IP address, session data, and crash or performance logs.

Payment and subscription data

Where paid plans are available, SIU Labs may collect and maintain QookMe subscription records, plan type, renewal dates, refund status, account status, and payment confirmation data needed to manage your QookMe account.

4. Special category health data

Some information you choose to provide may reveal health-related information, such as allergies, intolerances, disease-related dietary needs, pregnancy-related needs, eating restrictions, health goals, or medical conditions. Under UK GDPR and EU GDPR, this may be special category personal data.

We only ask for this information where it is relevant to optional personalisation features. Where required, we rely on your explicit consent to process this information. You can use core parts of QookMe without providing disease-related or health-related personalisation data, although some personalised features may not work without it.

You can withdraw this consent at any time as described in the Health Information Consent Notice.

5. How we use personal data

We use personal data to:

• Provide, operate, maintain, and secure QookMe.
• Create and manage your account.
• Manage waitlist submissions and launch communications.
• Generate recipe suggestions, meal plans, inventory insights, shopping lists, and expiry reminders.
• Personalise outputs based on ingredients, diet, allergies, intolerances, health goals, household needs, and preferences you provide.
• Process subscriptions, payments, refunds, and account status.
• Send service emails, security notices, account notices, and support communications.
• Send marketing communications where you have opted in or where permitted by law.
• Improve features, reliability, safety, and user experience.
• Detect, prevent, and investigate fraud, abuse, security incidents, and technical issues.
• Comply with legal, tax, accounting, and regulatory obligations.

6. Legal bases for processing

Where UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Contract - to provide the Service you request, manage accounts, subscriptions, and support.
• Consent - for optional marketing, certain cookies or tracking where required, and optional health or disease-related personalisation data.
• Explicit consent - where required for special category health-related information.
• Legitimate interests - to secure, improve, analyse, and maintain the Service, prevent fraud, and understand product usage, where those interests are not overridden by your rights.
• Legal obligation - to meet tax, accounting, consumer law, regulatory, and legal compliance requirements.

7. AI processing

QookMe uses software and AI systems to generate recipes, meal plans, inventory insights, and related suggestions. QookMe systems use the inputs you provide for the purpose of generating outputs and operating the Service.

We aim to limit personal data use to what is necessary for the requested QookMe feature.

AI-generated outputs may be inaccurate or incomplete. They are not medical advice.

8. Data sharing

We do not sell your personal data. SIU Labs uses personal data to operate QookMe, support users, maintain account records, improve the Service, protect security, and comply with legal obligations.

We may disclose personal data where required by law, court order, regulatory obligation, tax or accounting obligation, or to protect the rights, safety, and security of SIU Labs, QookMe, our users, or the public.

9. International transfers

Your personal data may be processed in the United Kingdom, European Union, United States, or other countries where SIU Labs or QookMe operations are located. Where required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or equivalent transfer mechanisms.

10. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy.

Typical retention periods include:

• Waitlist data - until launch communications are complete or you unsubscribe, unless we need to retain it longer for legal or security reasons.
• Account data - while your account is active and for a reasonable period after closure.
• Inventory, profile, and recipe data - while needed to provide your account features, unless you delete it or close your account.
• Payment and transaction records - as required for tax, accounting, chargeback, and legal obligations.
• Security and technical logs - for a limited period needed to protect and maintain the Service.

If you delete your account, we will delete or anonymise personal data within a reasonable period, except where retention is required by law, dispute resolution, security, fraud prevention, or legitimate business records.

11. Your rights

Depending on your location, you may have rights to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete personal data.
• Restrict or object to processing.
• Receive a portable copy of your data.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Complain to a data protection authority.

To exercise your rights, contact hello@qookme.com. We will respond within the timeframe required by applicable law.

If you are in the United Kingdom, you may complain to the Information Commissioner's Office (ICO). If you are in the EU or EEA, you may complain to your local supervisory authority.

12. Cookies and similar technologies

Our website and applications may use cookies, local storage, SDKs, or similar technologies to:

• Keep the Service secure.
• Remember preferences.
• Maintain sessions.
• Measure usage and performance.
• Improve the Service.

Where legally required, we will ask for consent before using non-essential cookies or similar technologies.

13. Security

We use technical and organisational measures designed to protect personal data, including encryption in transit, access controls, authentication controls, logging, monitoring, and security review. No online service can be guaranteed to be completely secure.

14. Children

QookMe is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to us, contact hello@qookme.com.

Health or disease-related information about minors should not be provided unless a parent or legal guardian has the authority to provide it and the use is lawful in the relevant jurisdiction.

15. Changes to this Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you, for example by email, in-app notice, or website notice.

16. Contact

SIU Labs Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: hello@qookme.com